TERMS & CONDITIONS
ORDERS:
Parts can be ordered via telephone at 317-531-7745 Monday-Friday from 9am - 6pm EST. Most parts can be shipped UPS within 24 hours. Priority "Next Day" and "Second Day" orders must be placed by 1pm EST. Faxed orders can be sent to 317-222-6360 and email orders can be sent to laura@horsepowerinc.net
PAYMENTS:
We accept cash, credit cards, PayPal and company checks from approved accounts. Net 30 terms are available upon request. A service charge of 1 1/2% (at 8% annum) will be added to all past due accounts. If the seller requires the services of an attorney, whether legal action is taken or not, in the event of any default, the buyer agrees to pay all cost of collecting including, but not limited to, court costs and attorney fees.
SHIPPING:
We use UPS for all shipping with freights and other delivery charges (C.O.D., insurance etc.) collect. There is an additional $17.50 charge on all C.O.D. orders and shipments will be sent Certified Check or Money Order unless other arrangements have been made with the factory in advance. International orders are shipped USPS unless requested otherwise.
CUSTOM ORDERS:
All custom orders must be paid in full, in advance when ordered. The sales of custom orders are final and no items may be returned. A 50% deposit will be collected prior to all engine and bike builds.
REFUNDS and EXCHANGES:
If you are not completely satisfied with your order, you may return it within 30 days for an account credit for merchandise only, provided:
1. You are the original purchaser and you purchased your item directly from HPi.
2. You have a copy of the original receipt with your current contact information and reason for return.
3. The item is new, in its original packaging and has not been used, installed or tampered with in any way.
4. You received a RMA number from HPi.
Return your package (Prepaid and insured) to: Horsepower Inc. Attn: RETURNS DEPT. 57 Gasoline Alley, Suite A Indianapolis, 46222. Your package must be postmarked on or before 30 days from date of purchase. Credit will be applied to account for merchandise only. Freight handling and associated fees are not refundable. For international shipments, please call or email laura@horsepowerinc.net. All returned merchandise is subject to 15% restocking fee. Please note: Custom orders and special built items are not returnable.
WARRANTY:
Limited guarantee - We continually inspect, inspect and test to always try to improve our products. All parts have been inspected prior to packaging, and our guarantee is limited to replacement of defective parts. This guarantee is in lieu of all other guarantees or warranties implied or expressed. Because we cannot control the application of our products, buyer assumes risk of any and all damages caused to himself or third party, by virtue of failure of these parts. We make no warranty as to products distributed by us, expressed or implied, including without limitation and warranties or mechanical ability and fitness for a particular purpose. All HPi products are custom designed for high performance applications. Products are non-returnable and no warranty is extended, Implied or expressed most high performance parts are not legal for sale or use on public highways, California or EPA Pollution Controlled Motorcycles. Users must comply with all federal, state and EPA regulations. In some instances high performance parts can be recalibrated to meet the above guidelines. We shall not be liable for indirect or consequential damages.